DB Group

DB Cargo UK is currently recruiting for a Service Delivery Manager to join our operations department based at our North Kent hub.  

As a Service Delivery Manager for our North Kent hub, you’ll be based around various areas such as Hoo Junction, Hither Green and South London ensuring that safety performance, customer service delivery, competence and compliance and line management responsibilities are carried out, in line with the strategy at DB Cargo UK.  

We are looking for a leader to maintain a high standard of service delivery which is direct and indirect with our customers. This is an integral position within our business to ensure our front-line staff are working in collaboration with our customers. 

What will you be doing?

You will be a leader and manager for 55 members of staff including Groundstaff and Train Drivers, working in collaboration with the Safety Assurance Manager for these duties. 

Flow Management that is specific to our customers - understanding what the requirement is for the flows and delivering it.

Performance monitoring including OTIF and Performance Support Tool.

Optimisation of Employee workload through efficient planning.

Contribute to Route learning through initial brief and final sign off 

Local Inductions including Contractors, New Employees and Visitors 

Attendance to customer review meetings, ensuring queries are resolved and sufficient resource is planned for workflows and customer demands. 

Management of on site contractors for your hub.

Promote a performance feedback culture within the business to improve on safety incidents and conduct employee training needs analysis and progress review meetings. 

Manage compliance to safety critical medical standards including restrictions and applicable risk assessments.

Lead on the recruitment of your area, working with the Talent Acquisition Team to attract top talent to the business. 

Develop collaborative working relationships with Network Rail and participate at Safety & Performance meetings.

Drive continuous improvement initiatives.

1st Line on call responsibility including initial investigations & Chain of Care 

Assist with Internal & External Audits and develop action plans to address non compliance 

Liaise with the Loading Standards Inspector for draft loading patterns and comparative load checks 

Management of Tenants and Property related workload within your area of responsibility 

Within this role, you may be required to be involved in short / long term projects as required by the business or customer. In such an event, there will be a successor / deputy who will continue to ensure the core tasks are carried out

What are we looking for? 

Resilience and ability to adapt to change.

Dynamic in approach, driving forward new ways of working.

Able to lead on continuous improvement initiatives. 

Determination to develop and lead from the front.

Strong transformational leadership and management skills.

Experience of front-line operational management. 

Ability to resolve conflict and influence people at all levels within and outside the business.

Use of systems to support with reporting of safety incidents, compliance management and HR Management. 

Rail industry experience would be an advantage, but this is not critical to the role.

What matters to you?

Here at DB Cargo we offer range of benefits as part of your employment. These will include: 

Please email the Talent Acquisition team to discuss salary.

37 hours per week.

25 days annual leave plus bank holidays.

Defined Contribution pension scheme with generous employer contribution – up to 10% employer contribution.

Free on-site parking.

EV charging at selected sites. 

Health Cash Plan Available.

Cycle to work Scheme.

Manager led recognition programme for employees who live our values.

Access to DB Learning world.

Annual pay reviews.

We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, courses and qualifications we can support you through. 

Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content.

We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme.

Bonus Scheme - non contractual dependant on business and personal performance.