DB Group

At DB Schenker, You are part of a global logistics network that connects the world. A network that allows you to actively shape your career and encourages you to break new ground. With more than 72,000 colleagues worldwide, we welcome diversity and grow with each individual's experiences, perspectives and skills. Together, we are here to make a difference.

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Key Account Manager Cluster SEE / Vertical Market Industrial Energy

Location: Austria (starting immediately) 

Responsibility: Southeast Europe

Your responsibilities: 

• You will be responsible for managing and developing assigned Key Accounts, and the complex external and internal relationships necessary to do so. In addition, you will run a planning of target customers. 
• You serve as a central contact for the customer’s Southeast Europe Organization, develop and maintain strategic relationships with those responsible for logistics and procurement. 
• You will conduct regular customer meetings and drive strategy mapping, account penetration, business improvement initiatives. 
• You will be responsible for establishing of a functional and operational Account Team in the respective countries of Southeast Europe. 
• You will lead and coordinate the annual Budget- und development planning process for your assigned Customers.
• You will work closely with all pertinent internal business units and country organizations to ensure aligned business development, consistent service and growth. 
• You will coordinate tender planning and all related activities to ensure execution and implementation by the organization. 
• You ensure complete documentation of relevant information in our internal CRM-System by documenting progress, opportunities and all account-related activities. 
• You identify and support key customers with a focus on our solutions in the cluster of Southeast Europe with the goal of strengthening the existing and developing new business. 
• You will work closely with the respective Vertical Market Head and also interact with all DB schenker business units such as Land Transport, Air Freight, Ocean Freight & Contract Logistics. as well as projects and fairs. 
• You will run a planning of target customers, allocating customers and coordinating the preparation of budgets for the assigned customer portfolio across the whole cluster 
• You will work closely with the business unit managers and tender management to win new customers 
• You will create and align Development Plans per account with the business units to align on joint targets and commitment  
• You communicate with colleagues across the whole DB Schenker organization that work on the key accounts where you are in the overall lead or where you are part of a KAM Team (e.g. for Corporate / Regional/National Accounts) 
• You keep track of your key accounts by documenting progress, opportunities and general account related activities in our internal CRM system. 
• You observe customer activities and can therefore identify need for action and implement measures
• You will have the development and budget responsibility of the assigned accounts across the whole cluster
• Traveling across the cluster to secure sufficient management and development attention towards the assigned customers 
• Profound escalation capabilities towards management in case of chances and risks with the accounts

Your profile:

• Strong Key Account Management skills are required to establish strategy and direction, including developing a vision for future business with the accounts, developing strategies to drive changes required to achieve the vision. 
• Several years of professional experience in Key Account Management across several modes of transport, Contract Logistics and in the support of major customers
• Ideally completed studies with focus on transport and logistics or sales 
• Strong English language skills, additional languages are of advantage
• Very good MS Office skills (Outlook, Excel, PowerPoint…) 
• Strong analytical skills & problem-solving capabilities 
• Self-motivated, able to work independently as well as strong team player
• Active listener and excellent communicator/facilitator/presenter
• Consumer & Retail background is an advantage
• Willingness to Travel