DB Group

The Head of Station Management is responsible for the overall leadership, strategic direction, and performance of all passenger stations across the high-speed rail network. This includes ensuring safe, efficient, and customer-focused station operations, delivering excellent passenger experience, and maintaining compliance with operational, safety, and service standards.

• Report to the COO.
• Ensure high-quality operation of stations according to customer needs and expectations.
• Achieve internal station operation targets and relevant KPIs.
• Apply the Safety Management System (SMS) and contribute to its further development.
• Ensure passenger information regarding train operation.
• Manage Station masters to ensure customer-oriented, safe, and efficient station operations.
• Ensure station staff members understand their responsibilities related to customer service, OH&S, environment, and quality.
• Ensure station staff members are competent in their tasks.
• Identify training requirements, define necessary training contents, and ensure successful completion.

• Bachelor’s degree in a relevant field (e.g., Business Administration, Transportation Management, Engineering).
• Minimum 7 years of experience in station management or a related field, preferably in the transportation industry.
• Proven knowledge of all aspects of Compliance related to station operations, safety regulations, and environmental standards.
• Knowledge about station infrastructure, facilities management, crowd control, security protocols, and passenger flow management.

• Experience in development, implementation, updating, and monitoring station systems would be an asset.
• Proven time management and organizational skills.
• Excellent presentation skills.
• Good understanding of the business of a passenger railway operation and maintenance company, or equivalent.
• Ability to perform effectively in a fast-paced, start-up environment.
• Strong ability to work under pressure and meet challenging deadlines.
• Work solution oriented.
• Strong client orientation and quick response attitude.
• Willingness to learn about DB standards.
• Strong interpersonal skills and ability to interact at all levels of the organization, being a team player.
• Ability to work with a diverse workforce in intercultural environments.
• Proficient in MS Office (Teams, Outlook, Excel, Word, etc.) and station IT systems.
• Fluent in both written and spoken English and Arabic.