DB Group

Join us as an Imports Customer Service Specialist!

Are you a proactive and detail-oriented professional with a passion for delivering exceptional customer service in the imports industry? We are seeking a dedicated Imports Customer Service Specialist to join our dynamic team. In this role, you will be responsible for ensuring top-tier import services for our customers, overseas partners, and related service providers.

Location: Heathrow, UK

Working Hours: Days from 6am to 6pm, 4on 4off

What will you be doing?

• Customer Service Excellence: Build and maintain strong relationships with customers, consistently exceeding their expectations through outstanding service.
• Operational Excellence: Review and understand airfreight import procedures, ensuring compliance with all regulatory and company standards.
• Cost Control: Maintain accurate knowledge of customer buy and sell rates, ensuring timely cost control at the job file level.
• KPI and SLA Management: Monitor and meet customer KPIs and SLAs, with a goal of achieving a minimum 98% SLA performance.
• Query and Complaint Resolution: Promptly investigate and resolve queries and complaints from internal and external customers and suppliers.

About You

• Experience in Imports in Airfreight desirable.
• Proven ability to provide an efficient and proactive export service to all customers and service providers.
• Strong customer focus, ensuring high levels of customer satisfaction.
• Willingness to learn and adapt to new processes and systems.
• Effective communication with customers, colleagues, and service providers.
• Ability to manage multiple tasks efficiently, ensuring deadlines are met.

Even if you don't have experience in Airfreight, having experience in Ocean and/or Land freight for Imports and Exports will still be considered.

What we Offer

• Full training and continuous professional development to ensure compliance with regulatory requirements.
• Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
• 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
• Explore various career paths and take advantage of development opportunities within our organisation.

Next Steps

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly!

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.