DB Group

The OCC Duty Manager/ Chief Controller is responsible for the overall supervision, coordination, and real-time decision-making within the Operations Control Center (OCC) to ensure safe, punctual, and efficient train operations across the high-speed rail network. This leadership role oversees traffic control, dispatching, traction power, and communication teams, ensuring alignment between operational plans and real-time execution. The Chief Controller serves as the primary decision-maker during service disruptions and emergencies, coordinating with internal departments, external stakeholders, and field personnel to ensure service continuity and safety.

Bachelor’s degree / MBA in a relevant field (e.g., Operations Management, Transportation Management)

Minimum 7 years of experience in operations control center management or a related field

Knowledge about incident management protocols, emergency response procedures, and operational risk assessment in the industry

Competencies:

• Very strong commitment to safety.
• Good understanding of the business of a passenger railway operation and maintenance company, or equivalent.
• Ability to perform effectively in a fast-paced, start-up environment.
• Strong ability to work under pressure.
• Solution-oriented approach.
• Strong client orientation and quick response attitude.
• Strong interpersonal skills and ability to interact at all levels of the organization.
• Team player mindset and ability to work with a diverse workforce in intercultural environments.
• Proficient in MS Office (Teams, Outlook, Excel, Word, etc.) and relevant IT systems.
• Fluent in both written and spoken English and Arabic.
• Effective communication skills with the ability to simplify complex issues.