Passer
Introduction
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsabilités

Join our team as a Customer Service Team Leader – Gateway!
 

Are you passionate about delivering exceptional customer service and ready to lead a dynamic team in air export operations? We’re looking for an experienced and proactive Customer Service Team Leader to drive operational excellence and ensure outstanding service for our customers.

  • Location: Heathrow, UK
  • Working hours: Monday to Friday, 9:00 to 17:30

 


What Will You Be Doing?

In this role, you’ll:

  • Provide efficient and proactive import and export services to customers, overseas partners, and service providers.
  • Manage all aspects of the Gateway department, ensuring operational effectiveness and efficiency.
  • Continuously review and improve operational and customer service processes.
  • Investigate and resolve queries and complaints promptly for both internal and external stakeholders.
  • Lead the team to meet KPIs in operations, customer service, administration, overtime, and absenteeism.
  • Prepare monthly GP results and review unbilled/loss reports, implementing corrective actions as needed.
  • Ensure customer invoicing and SAP query tools are completed in line with KPIs, and that the policies are followed.
Compétences
About You

You are:

  • Experienced in air export operations and customer service, with a strong understanding of industry processes.
  • A confident leader with a track record of managing and developing high-performing teams.
  • Analytical and detail-oriented, capable of identifying and driving process improvements.
  • A strong communicator, able to resolve issues effectively and build solid relationships with customers and colleagues.
  • Financially aware, with experience managing invoicing and preparing GP results.



What We Offer

 

When you join our team, you can expect: 

  • Full training and continuous professional development to ensure compliance with regulatory requirements.
  • Enjoy the benefits of a pension scheme with up to 6% matched employer contributions.
  • 20 days of holiday (increasing by 1 day per year up to a maximum of 25 days) plus a day off for your birthday.
  • Explore various career paths and take advantage of development opportunities within our organisation.

 

 

Next Steps

 

Apply now by following the provided links and attaching your CV. Please note that we may review applications before the job advert expires, so we encourage you to submit your application promptly!

 

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

 

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.


Benefits

Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Postuler
A propos de nous
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Clause de non-responsabilité
To be considered for this position you must have valid rights to work and live in the UK.