DB Group

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Position Description Summary: WMS Subject Matter Expert (SME) is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support. Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): * • Configuring WMS system to meet business processes. * • Serve as the single point of contact and liaison between customer, operations and Contract Logistics IT. * • Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary. * • Clearly document details of WMS issues including steps to recreate the issue when escalation is required * • Knowledgeable of IT infrastructure hardware such as RF handhelds, vehicle mount RF, printers, workstations and other IT equipment associated with WMS systems. * • Assist training new hires on WMS * • Participate in cross-functional improvement projects * • Clearly document and communicate system change requests. * • Ensure adherence to WMS best practices per defined standard operating procedures and work instructions. * • Pursue continuous personal and organizational improvements * • Maintain a high level of quality in work performed. * • Maintains a clean and safe work environment * • Follows all SOP and safety guidelines. * • Demonstrate knowledge and understanding of business operations * • Possess excellent inter-personal and communication skills. * • Performs all other duties deemed necessary to support the WMS system and operation. * The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

* Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel): *