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Introdução
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Responsabilidades

Customer Operations Manager – Airfreight Business
 
We’re seeking an experienced Customer Operations Manager to lead our Airfreight team in Manchester. This pivotal role requires strong leadership and operational excellence to deliver efficient, customer-focused services while driving profitability and growth. If you’re ready to manage a dynamic team and shape the future of airfreight operations, we want to hear from you.

Location: Manchester
Working Hours: Monday to Friday, 9:00am – 5:30pm


What Will You Be Doing?

  • Lead and motivate the team to achieve operational excellence and meet business goals.
  • Foster a collaborative and positive work environment with effective communication and performance management.
  • Develop and implement strategies to align customer expectations with business objectives.
  • Monitor and improve key performance indicators (KPIs) to achieve operational efficiency.
  • Ensure effective resource planning and customer satisfaction through seamless service delivery.
  • Oversee financial planning, including budgets and forecasts, to meet profitability targets.
  • Maintain compliance with company policies, industry standards, and UK/Ireland legislation.
  • Build and maintain strong relationships with clients, stakeholders, and internal teams to ensure customer satisfaction and identify opportunities for growth.
Qualificações
About You

 To succeed in this role, you’ll need:
  • Proven experience in an operational management role, preferably within the airfreight or logistics industry.
  • Strong leadership skills, with the ability to inspire and develop teams.
  • Excellent communication and stakeholder management abilities.
  • A track record of meeting operational and financial targets.
  • Experience in implementing process improvements and driving business growth.
  • Strong analytical and problem-solving skills to optimize workflows and improve service quality.
  • Knowledge of compliance standards and best practices in logistics and freight operations.
  • A results-oriented mindset with a focus on continuous improvement and customer excellence.

 

What We Offer

 

  • 25 days holiday plus bank holidays and 1 day birthday leave.
  • Pension scheme with up to 6% employer contributions.
  • Private healthcare coverage.
  • Competitive bonus scheme.
  • Car allowance.
  • Career development opportunities.

 

Next Steps

 

Apply now by following the links and attaching your CV. We review applications promptly, so don't delay!

 

At DB Schenker, we embrace diversity and strive to enhance it further. All applicants are welcome, regardless of gender, age, disability, nationality, religion, or sexual orientation.

 

Please note that candidates will undergo necessary right-to-work checks, referencing, and a criminal records check.

Benefits

Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Candidatar-se
Sobre nós
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Isenção de responsabilidade
To be considered for this position you must have valid rights to work and live in the UK.