Introduction
Your aspirations are our priority.
Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!
As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.
At DB Schenker GBS Bucharest, your success is what matters to us.
Responsabilités
Responsibilities:
- Data management for external and internal customers.
- Shipment handling from an operational perspective.
- Customer maintenance.
- Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the processes and procedures that need to be applied.
- Manipulates and formats data to meet internal customer needs constantly.
- Extracts data from existing databases and calculates KPIs based on business rules.
- Documentation maintenance for existing processes, reflecting process changes or clarifications.
- Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs).
- Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations).
- Flexibility in approaching and solving problems for improving the quality and the services provided.
- Document handling in relation to export shipments.
- Coordinate internal processes for export shipments
- Create good relationships internally - also with Schenker colleagues in other countries.
- Creates tickets in the ticketing platform to monitor the handled tickets and to bring efficiencies in calculating the performance indicator and volumes.
Compétences
Qualifications:
- 2 years of experience in operations or a related role.
- Experience with Microsoft Office Suite.
- Basic knowledge in MS Office and Customer Relationship Management tools (Sales Cloud, Excel, Word, Outlook, Databases, etc.).
- Fluent spoken and written English (academic qualification preferred).
- Other foreign language – Fluent spoken and written (only if required by the country/business partner the sales reporting service is offered to).
- Availability to travel for trainings, new scope transitions, and/or business reviews.
- Good presentation skills.
- Excellent time management and task organizing abilities.
- Ability to work effectively in a customer/service-driven environment, both individually and as a team player.
- Ability to handle multiple tasks at the same time.
- Proactive attitude identifying possible issues and corresponding solutions, including implementation of the solutions.
- Initiative spirit for continuous improvement of processes, quality, and efficiency.
- Internal motivation, enthusiasm, attention to detail, focus on delivering results.
- Basic knowledge in creating and handling multiple work tickets.
- Excellent communication skills (written and verbal), for direct and/or virtual collaboration with team members or business partners.
- Basic knowledge in the logistics field (transportation types, transit times, shipper vs consignee).
- Basic knowledge of internal TMSs (MySchenkerLand, eSchenker, ProCarS, SBI).
Clause de non-responsabilité
Join us and discover what matters to you:
Attractive Compensation Package:
- Annual performance-based bonus
- Meal tickets, Cultural vouchers
- Rewards & Recognition Program, Referral and Relocation bonuses
- Christmas and Easter bonuses
- Recognition of colleague improvement ideas (Ideas4SGBS)
Health & Well-being:
- Hybrid or remote work options (location-dependent)
- Private medical subscription with family discounts (children, spouse/ life partner)
- 4 short days per year (Leave Office Very Early)
- Birthday day off
- Extra vacation days based on seniority
- Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
- Volunteering opportunities within the organization
Personal & Professional Development:
- Mentoring program with access to Schenker Worldwide network
- E-Learning platform for continuous learning
- Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.