DB Group

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

* Ensure proper handling of AOG shipments from pick up to deliver and continuous information flow between shipper, consignee, customer and Schenker network. * Organization and coordination of Import/Export/Domestic AOG shipments (Aircraft on Ground) within Schenker network (National and Global), including hazmat cargo, oversize shipments, monitoring customs clearance with local branch or RLF department. * Daily data entry into AOG Desk log and record filing for record purposes and for review analysis by upper management when needed. * Communicate with local branches, shipper, consignee, Schenker Network as necessary to ensure proper handling of shipments and on-time delivers. This includes daily communication with parties such as co-workers, vendors, suppliers, customers, airlines, subcontractors, third parties, and nationally & internationally based shippers. * Monitor and control AOG operations with Customers, Branches, and Network to ensure proper level of service. * Ensure information flow to/from customers, to/from local branches and to/from Network via phone, fax, email, and web-based application. * Timely preparation of daily AOG shipments in strict adherences to USA branch and airline regulations and cut off times. * Ensure all documentation guidelines are met by the local branches according to the TSA regulations. * Directly responsible for the daily maintenance and coordination of AOG shipments, client relationship development, ad account servicing for key accounts based on customer contracts and SOP’s. * AOG Desk Coordinator is working on a rotational 24/7 shift. This shift included on site morning, afternoon, night and weekend primary and second shift. * Must ensure 24/7 reactivity, courtesy, and efficiency during their respective assigned shift through proper Customer Service skills. The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation.

Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):This is an intermediate level position. Good interpersonal skills required. High school diploma or equivalent required. Generally prefer 3-5 years of experience. Bi-lingual preferred. Must be able to create and maintain filing systems, both electronically and manually. Must be able to prioritize heavy workloads and maintain strong sense of urgency.