Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): * Manage daily import customs transactions in accordance with regulation guidelines and company policy * Develop, implement and maintain procedures for import departments * Establish internal controls for profitable margin accounts, short sales and options * Research and resolve customer complaints on import service and operational issues * Assist sales department acquire new accounts * Ensure accurate and timely service to avoid penalties * Ensure accurate and timely billing of all customers * Ensure a safe working environment through consistent practice of safety programs and procedures * Select and place staff, ensure staff training and define specific job assignments * Manage staff performance to ensure required levels of productivity and organizational objectives are met